Request Technical Support | Two Feathers Technology Services

For safety emergencies, contact the appropriate emergency service. Do not use this form for life-safety emergencies.

Tell Us What Is Happening

Start by telling us who the request is for, then describe the issue. Your submission is logged with a ticket number and reviewed by our team.

Who is this request for?

Existing Managed ClientYour organization has an active managed-service agreement with Two Feathers.New or Non-Managed CustomerNo active managed-service agreement, or you are not sure.

Organization

Requester name

Work email

Phone(optional)

Site or location(optional)

Department(optional)

Affected user(optional)

If different from the requester.

Affected device(optional)

Computer name, asset tag, or a short description.

Service affected(optional)

Email, internet, phones, an application…

Issue category(optional)

Choose the closest match.

How urgent is this issue?

CriticalA widespread outage or severe security event affecting essential operations.HighA major issue affecting several users or an important business function.StandardA technical issue affecting a limited number of users without stopping essential operations.Service RequestA request for setup, access, equipment, configuration, or planned assistance.

When did the problem start?(optional)

For example: this morning around 9:00, or after Friday's power outage.

Number of people affected(optional)

Choose the closest range.

Describe the issue

What is happening, what should be happening, and anything that changed recently.

Error message(optional)

Copy the exact wording of any error message, if there is one.

Troubleshooting already attempted(optional)

Restarts, cable checks, password resets — anything you have already tried.

Screenshot or file(optional)

Document upload will be enabled with secure storage configuration.

Two Feathers may remotely access the affected device to diagnose and resolve this issue.

Preferred contact method(optional)

Please do not include passwords or confidential access credentials in this form.

Before you submit

Detail speeds things up

The exact error wording, when it started, and what you have already tried all help a technician start in the right place.

Every request is tracked

Your submission receives a ticket number. Quote it in any follow-up so the full history stays in one place.

We respond by severity

Response targets depend on issue severity and the customer's service agreement. Critical issues receive priority, while standard requests are handled according to the applicable service queue.

Not a managed client yet?

Support for organizations without an active managed-service agreement is subject to availability and billable service rates. If you would like ongoing coverage, compare our managed IT plans.